某些公司信件一直重複收件

rangers

1. 作業系統：2003 Server STD
2. 防毒軟體：NOD32
3. 防火牆：無
4. 自行架設 DNS
5. ADSL 使用ＦＴＴＢ配發固定ＩＰ
6. 使用 IP 分享器，採DMZ方式指定固定IP給mail server
7. MDaemon 9.5.3 AntiVirus 3.0.3
8. SMTP (in) 及 (Out) 的記錄內容參考這裏

您好：
公司最近發生收某些公司的信件時，同一封信會收到Ｎ次
同一 message id 會在smtp in中不同時間點發生,如下：

Thu 2007-01-11 08:44:31: SMTP (in) Session: 4768,　Child: 3
Thu 2007-01-11 08:44:31: *　Message-ID: 001c01c73518$f70a19b0$8910a8c0@SUSAN
Thu 2007-01-11 08:44:31: *　IP: 202.105.45.48
Thu 2007-01-11 08:44:31: *　EHLO: 21cn.com
Thu 2007-01-11 08:44:31: *　MAIL: [email protected]
Thu 2007-01-11 08:44:31: *　RCPT: [email protected]

Thu 2007-01-11 08:49:39: SMTP (in) Session: 4892,　Child: 2
Thu 2007-01-11 08:49:39: *　Message-ID: 001c01c73518$f70a19b0$8910a8c0@SUSAN
Thu 2007-01-11 08:49:39: *　IP: 202.105.45.48
Thu 2007-01-11 08:49:39: *　EHLO: 21cn.com
Thu 2007-01-11 08:49:39: *　MAIL: [email protected]
Thu 2007-01-11 08:49:39: *　RCPT: [email protected]

Thu 2007-01-11 08:52:41: SMTP (in) Session: 4960,　Child: 4
Thu 2007-01-11 08:52:41: *　Message-ID: 001c01c73518$f70a19b0$8910a8c0@SUSAN
Thu 2007-01-11 08:52:41: *　IP: 202.105.45.48
Thu 2007-01-11 08:52:41: *　EHLO: 21cn.com
Thu 2007-01-11 08:52:41: *　MAIL: [email protected]
Thu 2007-01-11 08:52:41: *　RCPT: [email protected]

Thu 2007-01-11 08:58:52: SMTP (in) Session: 5130,　Child: 9
Thu 2007-01-11 08:58:52: *　Message-ID: 001c01c73518$f70a19b0$8910a8c0@SUSAN
Thu 2007-01-11 08:58:52: *　IP: 202.105.45.48
Thu 2007-01-11 08:58:52: *　EHLO: 21cn.com
Thu 2007-01-11 08:58:52: *　MAIL: [email protected]
Thu 2007-01-11 08:58:52: *　RCPT: [email protected]

User便會同一封信件重複收到多次
此一情形並不是每一家客戶的信都發生此情形,而是某些特定公司會發生,但之前從未發生過
從上星期才開始,本來以為是客戶主機問題.但客戶回應只有我們公司主機會重複收該公司信件
ps.不是有客服嗎?為啥文章又被版主轉來這兒?醬子客服會回答嗎?

MarchFun

您好，您的這個情形由於提供的 log 資訊不足，不容易判斷。有沒有更完整的 log？

另外，客服區只討論及詢問購買及升級等相關的問題，所以把你的文章轉來這裏。

rangers

不好意思,有點不懂
更完整的 log? 請問是要把all.log跟smtp in整個log貼上來?還是壓縮zip檔提供下載?

MarchFun

通常只需要 smtp in，由於你之前提供的太短，無法判斷。請提供重覆信件的完整 log 內容。

rangers

嗯.因為之前在log設定中沒有設定記錄詳細log

message id : 015c01c73f9f$2f3d6090$51020a0a@IBM7173A4C7366
由於全貼可能太長了.我貼上來前三次
跟最後乙次

前面重複的都會出現
Wed 2007-01-24 18:13:11: Winsock Error 10054 Connection was reset by the other side!

最後乙次才會出現成功訊息
Thu 2007-01-25 09:01:24: <-- QUIT
Thu 2007-01-25 09:01:24: --> 221 See ya in cyberspace

是時間設定還不夠長嗎???
時間設定如夾帶檔
----------
Wed 2007-01-24 18:13:11: Session 2521; child 6; thread 564
Wed 2007-01-24 18:10:53: Accepting SMTP connection from [218.1.28.154 : 58635]
Wed 2007-01-24 18:10:53: Performing PTR lookup (154.28.1.218.IN-ADDR.ARPA)
Wed 2007-01-24 18:10:53: *　D=154.28.1.218.IN-ADDR.ARPA TTL=(4277) PTR=[mail.shsilk.com.cn]
Wed 2007-01-24 18:10:53: *　Gathering A records...
Wed 2007-01-24 18:10:53: *　D=mail.shsilk.com.cn TTL=(843) A=[218.1.100.189]
Wed 2007-01-24 18:10:53: ---- End PTR results
Wed 2007-01-24 18:10:53: --> 220 uts.com.tw ESMTP MDaemon 9.5.3; Wed, 24 Jan 2007 18:10:53 +0800
Wed 2007-01-24 18:10:53: <-- EHLO MAIL.shsilk.com.cn
Wed 2007-01-24 18:10:53: Performing IP lookup (MAIL.shsilk.com.cn)
Wed 2007-01-24 18:10:53: *　D=MAIL.shsilk.com.cn TTL=(1440) A=[218.1.100.189]
Wed 2007-01-24 18:10:53: ---- End IP lookup results
Wed 2007-01-24 18:10:53: EHLO/HELO response delayed 10 seconds
Wed 2007-01-24 18:11:03: --> 250-uts.com.tw Hello mail.shsilk.com.cn (may be forged), pleased to meet you
Wed 2007-01-24 18:11:03: --> 250-ETRN
Wed 2007-01-24 18:11:03: --> 250-AUTH=LOGIN
Wed 2007-01-24 18:11:03: --> 250-AUTH LOGIN CRAM-MD5
Wed 2007-01-24 18:11:03: --> 250-8BITMIME
Wed 2007-01-24 18:11:03: --> 250 SIZE 0
Wed 2007-01-24 18:11:04: <-- MAIL FROM:<[email protected]>
Wed 2007-01-24 18:11:04: Performing IP lookup (shsilk.com.cn)
Wed 2007-01-24 18:11:04: *　D=shsilk.com.cn TTL=(1440) A=[218.1.100.188]
Wed 2007-01-24 18:11:05: *　P=005 S=001 D=shsilk.com.cn TTL=(1440) MX=[mail.shsilk.com.cn] {218.1.100.189}
Wed 2007-01-24 18:11:05: *　P=008 S=000 D=shsilk.com.cn TTL=(1440) MX=[218.1.100.189]
Wed 2007-01-24 18:11:05: *　D=shsilk.com.cn TTL=(1124) A=[218.1.100.188]
Wed 2007-01-24 18:11:05: ---- End IP lookup results
Wed 2007-01-24 18:11:05: --> 250 <[email protected]>, Sender ok
Wed 2007-01-24 18:11:05: <-- RCPT TO:<[email protected]>
Wed 2007-01-24 18:11:05: Performing DNS-BL lookup (218.1.28.154 - connecting IP)
Wed 2007-01-24 18:12:05: *　relays.ordb.org - timed out (30 second wait)
Wed 2007-01-24 18:12:06: *　bl.spamcop.net - failed
Wed 2007-01-24 18:12:06: ---- End DNS-BL results
Wed 2007-01-24 18:12:06: --> 250 <[email protected]>, Recipient ok
Wed 2007-01-24 18:12:06: <-- DATA
Wed 2007-01-24 18:12:06: Creating temp file (SMTP): d:\internet\mailroot\queues\temp\44\md50000000003.tmp
Wed 2007-01-24 18:12:06: --> 354 Enter mail, end with <CRLF>.<CRLF>
Wed 2007-01-24 18:12:06: Message size: 24492 bytes
Wed 2007-01-24 18:12:06: Performing DNS-BL lookup (10.10.2.81 - 'Received' header)
Wed 2007-01-24 18:13:06: *　relays.ordb.org - timed out (30 second wait)
Wed 2007-01-24 18:13:06: *　bl.spamcop.net - passed
Wed 2007-01-24 18:13:07: *　sbl-xbl.spamhaus.org - passed
Wed 2007-01-24 18:13:11: *　opm.dlitzed.org - passed
Wed 2007-01-24 18:13:11: *　rbl.softworking.com - passed
Wed 2007-01-24 18:13:11: ---- End DNS-BL results
Wed 2007-01-24 18:13:11: Passing message through AntiVirus (Size: 24492)...
Wed 2007-01-24 18:13:11: *　Message is clean (no viruses found)
Wed 2007-01-24 18:13:11: ---- End AntiVirus results
Wed 2007-01-24 18:13:11: Message creation successful: d:\internet\mailroot\queues\inbound\46\md50000002437.msg
Wed 2007-01-24 18:13:11: --> 250 Ok, message saved <Message-ID: 015c01c73f9f$2f3d6090$51020a0a@IBM7173A4C7366>
Wed 2007-01-24 18:13:11: Winsock Error 10054 Connection was reset by the other side!
Wed 2007-01-24 18:13:11: SMTP session successful (Bytes in/out: 24587/423)
Wed 2007-01-24 18:13:11: ----------

MarchFun

看起來 Winsock Error 10054 Connection was reset by the other side!
這句應該是關鍵。事實上郵件投遞有成功，但對方在完成整個流程前就放棄了所以以為沒有成功而一再重寄。

一般來說，使用預設的 Timeout 值就很夠用了。我覺得應該是對方 Timeout 值設定的問題，因為投遞者是他們。

rangers

嗯.之前有跟客戶說過,不過客戶回覆說.也只有我們有這種情形
而且現在是不只一家客戶的信件會發生這種情形,有多家客戶的信件都會這樣

barett1209

我遇到的問題是當信件有錯誤的時候,他會一直重複寄信..這時候就必須手動進去刪除郵件..請問有比較好的方法解決嗎